Platinum Secure Ltd. General Terms & Conditions of Contract for Mobile Phone services
1.1 Each Order Form between Customer and Platinum Secure Ltd (‘PSL’) will incorporate these General Terms and any applicable Service Specific terms (together, the ‘Agreement’). Unless specifically stated otherwise in an Order Form, the Service Period shall be 24 months (the ‘Minimum Period’) and the relevant term per connection for each connection shall be 24 months.
1.2 If there is any inconsistency between the various provisions of the Agreement, the following order of precedence will apply, where 1 has a higher precedence than 2 and so on: (1) Any agreed amendment/Amendment Notice (2) Order Form; (3) Service specific terms (4) General Terms
1.3 You may be required to sign this Agreement electronically, at the sole discretion of PSL. If this Agreement is signed electronically the Customer acknowledges and agrees it will be legally enforceable and admissible in legal proceedings.
- Services and Coverage
2.1 PSL shall use reasonable endeavours to provide Customer with the Services and to ensure the security of Customer’s communications at all times. However, due to the nature of mobile technology, it is impossible to provide a fault-free service.
2.2 PSL may suspend the Services:
(i) In order to carry out maintenance or testing of the Network;
(ii) During any technical failure of the Network,
(iii) When it is necessary to safeguard the security and integrity of the Network or to reduce the incidence of fraud;
(iv) Where it identifies Artificially Inflated Traffic; or
(v) Due to Emergency Planning Measures.
PSL shall endeavour to keep all such suspensions to a minimum and shall give Customer notice of such suspensions where reasonably practicable.
2.3 PSL may suspend the Services where payment of the invoice has not been made by the Due Date. PSL will reinstate Services once any outstanding invoices have been discharged,
PSL shall use reasonable endeavours to give Customer access to Overseas Networks; however, PSL shall not be responsible for the performance of Overseas Networks or any part of the Network not controlled by PSL. Overseas Networks may be limited in quality and coverage and access and service availability depends on the arrangements between the Network and Overseas operators.
- Customer’s use of Equipment and Services
3.1 Customer may supply the Equipment and Services to End Users, but not to any other party. Customer is responsible for ensuring the compliance of End Users with the terms of this Agreement, all applicable laws and Codes of Practice.
3.2 Customer shall only use Equipment authorised for use on the Network.
3.3 Customer shall not:
(a) Use any Equipment or Services for any purpose that PSL (acting reasonably) believes is abusive, a nuisance, illegal or fraudulent; or
(b) Do anything that causes the Network to be impaired or damaged; or
(c) Modify Equipment and/or Services (including any Software or integral safety features) that PSL has supplied to Customer or End Users, except in accordance with the manufacturer’s written specifications, as required by law or with our prior written permission.
3.4 Where a specific End User causes Customer to be in breach of its obligations of clause 3.3, PSL shall be entitled to suspend such End User’s use of the Services. Before exercising this right, PSL shall notify Customer of its intention to do so where this is reasonably practicable, allowing an opportunity to remedy the alleged breach (where it is capable of remedy); otherwise PSL shall notify Customer as soon as reasonably practicable after the suspension. This right of suspension shall only apply during the period of breach, although re-instatement of the Service may be subject to the payment of a reconnection Charge by Customer.
3.5 During any period of suspension, Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.
3.6 Customer may use the Equipment and/or Services to access the internet and services not provided under this Agreement. PSL accepts no responsibility for these services, including where in accessing the service, Customer gives unauthorised parties access to its equipment.
3.7 The Customer must ensure they are making use of the network each billing month, including use of the phone line and/ or text messaging and/ or MMS.
3.8 Failure to make use of the network as detailed in 3.7 for a continuous period of 60 days will provide PSL with the discretionary right to bar the Equipment provided to the Customer under the Agreement and simultaneously terminate the Agreement.
3.9 Barring of the Equipment and termination under clause 3.8 will be effective immediately and no prior notice to the Customer is required.
4 GSM Gateways
Customer shall not connect or continue connection by or on behalf of itself or any End User of any GSM Gateway(s) to the Network without PSL’s prior written consent, which may be withheld at PSL’s absolute discretion. Customer shall cooperate with PSL at all times to ensure that such GSM Gateways that are connected to the Network remain compliant with the applicable law and with PSL’s GSM Gateway Commercial Policy.
5 Charges and Payment
5.1 PSL states all Charges exclusive of VAT, unless specified otherwise. All Charges not specified in an Order Form shall be at Standard List Price. Charges shall include the cost of delivery to the UK mainland of any Equipment we supply to you, but shall not include any special equipment or work such as cutting away, decoration, ducting, ground work, building work or other similar work.
5.2 Rounding and minimum charges shall apply, in accordance with the Billing Manual.
5.3 Access Fees shall be invoiced by PSL monthly in advance and all other Charges shall be invoiced monthly in arrears. Invoices shall be paid by Customer in cleared funds no later than 14 calendar days from the date of the invoice (“Due Date”), by direct debit. If customer does not pay by direct debit, an administration charge may be charged, If Customer subsequently cancels its direct debit instruction without arranging an alternative direct debit mandate, PSL shall be entitled to terminate this Agreement for material breach.
5.4 If Customer reasonably and in good faith disputes an invoice or part of it, Customer shall notify PSL of such dispute within 14 days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much Customer considers is due. All Charges not in dispute shall be paid by the Due Date.
5.5 Where PSL has not received payment for undisputed Charges by the Due Date, PSL may take all or any of the following actions: (i) contact Customer’s Accounts Payable Department to request payment; (ii) be entitled to charge interest on the overdue Charges at the highest rates permitted by applicable law; (iii) be entitled to charge any administration fees or other similar charges levied by a bank in respect of any unpaid items returned by the bank; (iv) withhold any sums owing to Customer by PSL and offset it against any sums Customer owes to PSL under this Agreement;(v) suspend Customer’s and/or End User’s use of the Services in relation to which Charges are outstanding; (vi) Withdraw any discount in relation to the relevant Equipment or Service and charge Customer PSL’s Standard List Prices for that Equipment or Service; or (vii) Terminate this Agreement in whole or in part in accordance with Clause 11.4.
5.6 Customer shall not be entitled to offset any sums owed to it by PSL under any Agreement or dispute between the Parties against any sums that Customer owes to PSL under this Agreement.
5.7 PSL may credit assess Customer from time to time as reasonably required to assess PSL’s risk. Each credit assessment shall entitle Customer to have a credit limit on Customer’s PSL account (details of which are available on request). PSL may release this information to the Partner responsible for managing your account.
5.8 Customer is not entitled to change its tariff to another tariff with a lower monthly fixed charge during the Minimum Period.
5.9 If Customer does upgrade or change its tariff before the end of the initial Minimum Period (the ‘Initial Period’), Customer acknowledges and agrees that it must extend the Agreement by a further Minimum Period (the ‘Extension Period’). If the Initial Period has not expired at the date of upgrade or tariff change, the relevant Extension Period to the Initial Period shall be extended by the number of months by which the Initial Period had not been achieved. For example, if at month 21 of a 24 month Initial Period Customer wishes to extend by a further 12 month period, the Extension Period will be increased by 3 months to 15 months.
- SIM Cards and Numbers
6.1 SIM Cards shall remain the property of PSL at all times and Customer shall be entitled to use the SIM Cards (including any Software they contain) provided for use with the Services only. SIM Cards shall be returned to PSL upon termination of the Agreement, failure to return any SIM card to PSL shall incur a charge of £30.00 plus VAT for each card.
6.2 Customer shall use all reasonable endeavours to ensure that SIM Cards are only used with Customer’s authorisation and shall inform PSL as soon as is reasonably practicable after Customer becomes aware that a SIM Card is lost, stolen or damaged. Subject to Clause 9.1 Customer shall be liable for any loss or damage suffered by Customer or its End Users as a result of unauthorised use of SIM Cards (including due to loss or theft), up to the time that Customer has notified PSL that such SIM Card is being used without Customer’s authorisation.
6.3 PSL shall allocate telephone numbers to Customer which Customer shall only use to access the Services. PSL may reallocate or change such telephone numbers as a result of changes in applicable law or instructions from the Regulatory Authorities, but will exercise all reasonable endeavours to minimise any disruption to Customer or End User. PSL may withdraw telephone numbers that have been allocated to Customer as a result of Customer’s failure to comply with this Agreement.
6.4 If Customer decides to Port a mobile telephone number allocated to Customer by PSL, PSL shall transfer Customer’s mobile telephone numbers to Customer’s nominated mobile network operator for Customer’s use in accordance with OFCOM regulations.
- Software License
7.1 Equipment and Services provided under this Agreement may contain or use Software. This Software is generally not owned by PSL. Any Software that is used by Equipment or Services shall be governed by the terms of the relevant Software license set out in such Services Schedule or any shrink wrap or click through Software license provided with the relevant Equipment or Service. In all other cases, where Software is provided PSL grants the Customer and/or its End Users, as applicable, a non-exclusive, royalty free license to use any such Software for the Term of this Agreement.
7.2 Customer or End User’s license shall be a single user license. Customer may make one copy of the Software for back up purposes. If Customer does not accept the terms of the relevant click through or shrink wrap Software license, Customer shall be prohibited from using the relevant feature of the Service to which the Software relates and PSL shall not be bound to deliver the relevant Service. Customer shall be responsible for any Software upgrades (including charges) specified by the licensor or PSL.
- Orders and Equipment
8.1 Customer shall order Services and Equipment by submitting an order form through PSL’s online ordering system or by email or as notified to Customer by PSL from time to time. Customer shall accurately complete all fields set out in the order form.
8.2 Orders are binding on both Parties from the date of acceptance by PSL. If acceptance is not express, it shall be deemed to have occurred on dispatch of Equipment or activation of Service by PSL.
9.1 If Customer orders Equipment directly from PSL, which PSL supplies directly to Customer the provisions of this clause shall apply in relation to that Equipment. PSL shall bear the risk of loss or damage to Equipment and SIM Cards until the point of delivery to Customer. Subject to clause 9.2, Customer shall bear the risk of loss or damage to Equipment and SIM Cards from the time of delivery to Customer.
9.2 Customer shall notify PSL in writing within 5 Business Days of receipt if Equipment or SIM Cards arrive having been damaged, or if the order has been incorrectly fulfilled. Customer shall notify PSL in writing within 10 Business Days of confirmation of PSL’s order acceptance if Customer does not receive the Equipment or SIM Card. Following such notification by Customer, PSL shall replace damaged new Equipment or SIM Cards, Equipment lost or stolen in transit, and any incorrect Equipment or SIM Card, free of charge. In the case of damaged used Equipment PSL shall (at its option) replace or repair the Equipment.
9.3 Subject to clause 6.1, title to Equipment shall pass to Customer as soon as PSL has received payment for it in full and upon completion of the contract, including any notice period. If the contract is terminated early, for whatever reason, the Equipment remains the property of PSL. Where Equipment is provided free of charge and is paid for over the duration of the Initial Period, title shall pass at the end of the Initial Period.
9.4 Following non completion of the contract, PSL reserves the right to request the safe return of such Equipment undamaged and in good repair (except for reasonable wear and tear) from the Customer at their expense. Failure to comply with such a request shall incur a full replacement charge plus VAT as quoted in PSL’s published list for such Equipment, of up to £300.00 plus VAT, unless the pricing falls under that stipulated under clause 9.4.1 in which case the charge will be higher.
9.4.1 In the case of an I Phone, Blackberry, PDA or SMART phone, the full replacement charge incurred will be up to £850.00 plus VAT.
9.4.2 Equipment must be returned to PSL within 14 days of any disconnection, porting or migration.
9.5 The Customer shall be liable for the repair of the Equipment connected under this Agreement which becomes faulty or damaged and is outside of the manufacturer’s warranty. All Customer obligations shall remain in force during any period in which the Equipment is undergoing repair.
9.6 Where Equipment supplied to Customer by PSL becomes faulty for reasons other than through Customer’s acts, omissions or misuse within the manufacturer’s warranty period, Customer shall return such Equipment to PSL at PSL’s cost and PSL shall repair or replace the Equipment in accordance with PSL’s Recovery Policy, or where mandated by the manufacturer of the device, in accordance with the relevant manufacturer’s repair, replacement or recovery policy. Any out-o f-warranty repairs shall be at PSL’s Standard List Price.
9.7 PSL does not manufacture Equipment and save for Clause 9.6 above excludes, to the fullest extent permissible at law, all warranties, terms or conditions in relation to Equipment, whether implied by law or otherwise. PSL shall pass on the benefit of any warranties that PSL obtains from the manufacturer of any Equipment supplied to Customer by PSL. However, on expiry of this Agreement, any commitment by PSL has to liaise with the manufacturer in respect of any warranty shall cease.
9.8 Customer shall not remove or obscure any logo or writing on Equipment that PSL has supplied to Customer and which Customer does not own. Customer shall replace all batteries and other consumable parts of the Equipment.
9.9 Customer shall not, and shall ensure that End Users do not tamper with or attempt to repair or service the Equipment or allow any party other than PSL to do so. Any attempt to do this may invalidate the manufacturer’s warranty.
9.10 Customer shall keep all Equipment that PSL has supplied to Customer and which Customer does not own, in Customer’s possession (which shall be deemed to include the possession of Customer’s End Users), and shall not sell it, place a charge on it or otherwise dispose of it.
9.11 PSL’s supply of Equipment and accessories shall be subject to availability.
9.12 If PSL provides Customer or an End User with security codes as part of the Services, Customer agrees and agrees to ensure that it’s End User’s shall keep the security codes confidential. Customer must inform PSL immediately if it suspects that security codes have been disclosed to a third party so we can issue new security codes.
9.13 PSL is not obliged to agree to any upgrades to the Equipment it supplies to the Customer (either directly or via a Partner) during or after the Minimum Period but if it does, PSL shall be entitled to extend the Minimum Period.
10 Call Limit, Deposit and part payment
10.1 PSL may set a limit on the amount of Charges Customer may incur during each calendar month and/or a maximum number of active Connections and/or a bar on SIM Card(s) being used on overseas networks or for making international calls or premium rate calls, which we refer to as a call limit. PSL may agree to increase or remove the call limit, after making credit checks. Customer may be able to go over your call limit, but if this happens you shall be required to pay all Charges immediately. PSL reserves the right to refuse to provide Equipment and/or Services to you if in our opinion it may cause you to exceed your call limit or if the call limit is already exceeded.
10.2 PSL may ask you for a deposit:
10.2.1 When we connect your SIM card;
10.2.2 If you wish to increase or remove your call limit;
10.2.3 If you increase how much you use the Services; or
10.2.4 To unblock your SIM card from contacting international numbers, using overseas networks, or making premium rate calls.
10.3 When this Agreement expires or is terminated for whatever reason, PSL will repay any deposit that you have provided to us, less any money you owe us. PSL will not pay any interest on any deposit we receive from you.
10.4 If there is a significant increase in your usage between bills, we may contact you and require you to pay all or part of your outstanding usage Charges in order to continue to use the Services.
11.1 Customer shall have the right to terminate this Agreement in whole or in part by giving PSL 1 month’s written notice of termination, subject to the payment of any early termination charges as set out in Clause 12.7.
11.2 The Parties shall each have the right to terminate this Agreement with immediate effect (by serving written notice of termination to the other Party):
11.2.1 If the other Party becomes subject to an Insolvency Event; or
11.2.2 If the other Party is in material breach of any of its obligations under this Agreement (provided that where such breach is capable of remedy, the breaching Party is given 7 days to rectify such breach from the date that notice of any breach is received from the non-infringing Party).
11.3 PSL may terminate this Agreement at any time after the Minimum Period has expired by giving the Customer at least 1 months written notice.
11.4 Subject to Clause 5.5(d), PSL may terminate this Agreement in whole or in part with immediate effect, by giving notice in writing:
11.4.1 Where Customer has failed to pay any Charges by the Due Date; or
11.4.2 where PSL has repeatedly invoked its rights of suspension pursuant to Clause 3.3 or Clause 5.5(b), or has invoked its right of suspension under clause 2.2 (iv) for a period of not less than 14 days.
11.5 Customer shall acknowledge, as soon as reasonably possible, the receipt of any notice of termination of this Agreement (in whole or in part) received in writing from PSL. Failure to acknowledge receipt of the notice of termination shall not be deemed to be failure to receive the notice.
12 Consequences of termination
12.1 On termination of this Agreement as a whole, or partial termination (for example of a specific Order), Customer shall immediately cease use of the Software (except Software which is embedded in Equipment to which Customer has title).
12.2 Customer shall (if requested by PSL, delete or destroy all copies of the user documentation which PSL has supplied or which Customer has copied, in whatever form and return, delete or destroy all copies of the Software (except Software which is embedded in Equipment to which Customer has title) within 7 calendar days of termination of this Agreement or of termination of the relevant Service, and provide PSL with written confirmation that all such copies have been returned, deleted or destroyed.
12.3 Where this Agreement is terminated as a whole, PSL’s entire relationship with Customer shall terminate and PSL shall no longer supply, and Customer shall immediately cease to use any Services that were supplied pursuant to this Agreement.
12.4 On expiry of a Service Period, the Service shall continue until terminated by either Party on 30 days notice, in accordance with the Order Form and this Agreement.
12.5 On termination of the Order Form, the Customer’s Services supplied pursuant to the relevant Order Form shall cease immediately and the Customer will immediately pay to PSL all sums due or payable under the relevant Order Form in relation to the terminated or expired Services, including any early termination payment calculated in accordance with clause 12.7 below.
12.6 Where this Agreement or any Service has been terminated in accordance with:
12.6.1 Clause 10 or as otherwise permitted in this Agreement prior to expiry of a Service Period, Customer shall pay to PSL a lump sum termination payment calculated in accordance with the provisions of 12.7. For the avoidance of doubt, where this Agreement is terminated as a whole, each Connection placed under this Agreement shall also terminate.
12.6.2 Clause 11.4, the customer shall pay to PSL all outstanding charges immediately upon the notice of termination being received, in accordance with clause 12.7 or which would have been payable for the remainder of the term of this Agreement had the customer given notice of termination at the earliest possible date.
12.7 Where Customer terminates any Connection prior to the expiry of that Connection’s term per connection (whether on termination of the Services as a whole, or otherwise, Customer shall pay to PSL a lump sum termination payment calculated as either:
(a) Average ARPU X number of months remaining of each term per connection that has been terminated (where for the purposes of this clause ARPU means Average Revenue Per User); or
(b) Access Fee X number of months remaining of each term per connection that has been terminated; whichever is higher.
12.8 If Customer disconnects a material part of its Connections, or systematically disconnects Connections on a recurring basis during the term of this Agreement, PSL shall have the right to terminate the relevant Service and charge Customer a termination payment calculated in accordance with the formula set out in clause 12.7.
12.9 Where this Agreement is terminated due to Customer porting to another network or where Customer migrates the mobile phone number(s) to another service provider, PSL may charge a reasonable administration fee in respect of each number that is ported or migrated in addition to any termination fees payable in accordance with clause 12.7.
13 Intellectual Property
13.1 The Intellectual Property Rights that exist in Services, Software and Equipment are owned by PSL and PSL’s licensors. By supplying Customer with Services, Software and Equipment, PSL is not transferring or assigning ownership of any Intellectual Property Rights in or relating to them to Customer.
13.2 Where PSL creates Intellectual Property Rights during or as a result of the supply by PSL of Services, Software and Equipment to Customer, PSL shall own all such Intellectual Property Rights.
13.3 Customer must not do anything to jeopardise PSL or its licensor’s Intellectual Property Rights.
14 Changing the terms of this Agreement
14.1 PSL shall be entitled to change the terms of this Agreement by issuing an Amendment Notice, without Customer’s consent, to the extent that such changes are required by or are necessary (in PSL’s opinion acting reasonably) to comply with applicable law. Where practicable, PSL shall provide Customer with advance notice of such changes. If advance notice cannot be provided, PSL shall advise Customer of the change as soon as practicable after it has been made. PSL shall not be liable to Customer for any claims by Customer as a consequence of such changes.
14.2 PSL may change the terms of this Agreement without Customer’s consent where to the extent that such changes are required due to alterations to the Network; the manner in which PSL operates; considered necessary in PSL’s reasonable opinion; the way in which PSL provides Services (including where, in PSL’s reasonable opinion, it is no longer commercially viable to provide a particular Service), provided that such changes affect at least 90% of PSL’s relevant customer base. In these circumstances, PSL shall advise Customer of the change via an Amendment Notice, at least 30 days in advance of the change taking effect. If advance notice cannot be provided, PSL shall advise Customer of the change as soon as practicable after it has been made. If the Customer is materially disadvantaged and objects to such change, Customer may terminate the relevant Service Schedule under which the affected Service is provided by giving 30 days written notice. This right to terminate ends 30 days after the date that the change became effective. PSL shall not be liable to Customer for any claims by Customer as a consequence of such changes.
14.3 Save as set out in Clauses 14.1 and 14.2, changes to this Agreement must be made by written agreement of the Parties.
15.1 This Agreement and any information about Services that is not publicly available, is confidential, and may be disclosed by Customer to Customer’s employees only, strictly on a need-to-know basis, unless otherwise agreed in writing with PSL.
15.2 PSL shall be entitled to keep records of Customer information, which PSL shall use to perform PSL’s obligations under this Agreement, and for related purposes.
15.3 PSL shall be entitled to disclose Customer information as required by any legal, regulatory or financial agency or by court order, any PSL group company or any third party (some of whom may be outside of the European Union) for the purposes of providing the Services.
16.1 Nothing in this Agreement shall operate to restrict either Party’s liability to the other from: death or personal injury resulting from negligent acts or omissions; claims for non-payment; the non-excludable statutory rights of consumers (for example, under laws providing for strict product liability); breaches of any Software license; breach of any obligation of confidence; and any infringement of PSL’s Intellectual Property Rights.
16.2 Except for Clause 16.1 above and to the extent not prohibited by law:
16.2.1 Each Party’s maximum aggregate liability for all claims relating to Equipment or a Service provided pursuant to this Agreement, whether for breach of contract (including repudiatory breach), breach of warranty or in tort, including negligence, will be limited to 100% of the value of the Charges paid or payable under the relevant Order
Form during the previous 12 month period under which the Equipment or Service that is the subject matter of the claim is supplied; and
16.2.2 neither Party will be liable for any indirect, punitive, special, incidental or consequential damages in connection with or arising out of the terms of this Agreement nor any loss of business, revenue, profits, goodwill, use, data, or other economic advantage, however they arise, whether in breach of contract (including repudiatory breach), breach of warranty or in tort, including negligence, and even if that Party has previously been advised of the possibility of such damages. PSL shall not be liable to Customer if it is unable to provide any of the Services contemplated by this Agreement due to circumstance outside its reasonable control.
16.3 Except for the payment obligations of the Customer, neither Party will be responsible or liable in any way for the failure or delay in the performance of its obligations due to Force Majeure. If a cause relied on by a Party hereunder ceases to exist, the Party will perform or resume performance of its obligations and the time for performance will be extended by a period equal to the duration of the Force Majeure. If Force Majeure persists for a period of more than 60 days, the other Party will be entitled to terminate this Agreement on written notice.
16.4 The warranties specified in this Agreement and/or any Service Specific Terms are the only warranties provided with respect to Services provided to Customer by PSL. To the extent permissible at law, all other warranties (whether express or implied and including any implied warranties of fitness for a particular purpose or merchantability) are excluded provided that where legislation implies warranties or conditions or imposes obligations (statutory provisions) which cannot be excluded, restricted or modified except to a limited extent, this Agreement must be read subject to those implied statutory provisions.
17 Transferring this Agreement to others
17.1 PSL shall be entitled to transfer in whole or in part any of its rights and obligations to any company within PSL’s Group at any time. PSL may use sub-contractors to perform any of its obligations under this Agreement but remains responsible for their performance. PSL may transfer in whole or in part any of its rights and obligations under this Agreement to any other third party provided that it has obtained the prior written consent of the Customer which shall not be unreasonably withheld or delayed.
17.2 Customer may transfer in whole or in part any of its rights and obligations under this Agreement to any other person or company, provided that it has obtained PSL’s prior written consent to such transfer and has satisfied any reasonable conditions imposed by PSL (including credit vetting of the entity to whom customer intends to transfer its rights and obligations under this agreement).
17.3 Unless expressly provided in this Agreement, no term of this Agreement is enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.
18 General Provisions
18.1 If Customer supplies PSL with personal data (for example relating to End Users) Customer shall ensure that it is accurate and up to date when disclosed. Customer shall also ensure that Customer has obtained from the individuals concerned all necessary consents under the Data Protection Legislation to both the supply of the data to PSL, and the processing of it by PSL, for the purposes of performance of this Agreement, supply of the Equipment and Services and for direct marketing about PSL’s similar products and services. Customer shall also ensure that any individual to whom personal data relates has given consent for PSL to pass such data back to Customer. Customer agrees that where it is reasonably requested by a Partner, PSL may provide Customer’s billing and contract information to the relevant Partner for the purposes of calculating commissions and administration of the account.
18.2 Each Party shall comply with its obligations under the Data Protection Legislation. Customer acknowledges that PSL retains the role of Data Controller as defined in the Data Protection Act 1998 except in the limited circumstances where PSL processes any personal data for and on behalf of Customer.
18.3 All notices served by Customer under this Agreement shall be in writing and sent to the Finance Director, Platinum Secure Ltd, 1 Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA, or any other address PSL directs Customer to use from time to time. PSL shall send all notices to Customer at Customer’s registered address. Notices will be deemed given: where they are hand delivered, when a duly authorised employee or representative of the recipient gives written acknowledgement of receipt; for e-mail communication, at the time the communication enters into the information system of the recipient; for posting, three days after dispatch; and for fax on receipted transmission of the fax.
18.4 Neither Party shall lose any right under this Agreement if it fails to use that right, or delays in using it. For a waiver of a right to be valid, it must be written and will not give rise to an ongoing waiver of that right unless it is expressly stated to do so.
18.5 Termination of this Agreement or any part thereof, shall be without prejudice to any other rights or remedies a Party may be entitled to at law or under the Agreement and shall not affect any accrued rights or liabilities of either Party nor the coming into force or the continuance in force of any provision of the Agreement which is expressly or by implication intended to come into or continue in force on or after such termination.
18.6 This Agreement is governed by English Law and is subject to the non-exclusive jurisdiction of the English Courts.
18.7 Only provisions set out in this Agreement shall apply to PSL’s supply of Services to Customer. All other provisions are expressly excluded to the maximum extent permitted by law. The Parties acknowledge that, in entering into this Agreement, neither Party has relied upon any statement or warranty made, or agreed to, by any person, except those expressly set out within this Agreement. However, this shall not be taken to exclude either Party’s liability for fraud.
18.8 If a misrepresentation or untrue statement has been made, the only remedy available to the Parties shall be a claim for damages for breach of this Agreement, unless such misrepresentation or untrue statement was made fraudulently, or a provision of the Agreement was induced by fraud, in which case all remedies under English Law shall be available.
18.9 All headings in this Agreement are there for convenience, and do not have any legal effect. Use of the singular includes the plural and vice versa.
18.10 Any changes made to Customer’s systems or processes that may affect the Services (including any change to computer server software) are at Customer’s sole risk. PSL shall not be liable to continue to support the Services to the extent that they are affected by such change.
18.11 Every provision in this Agreement is independent from the others to the extent that, if a provision, or any part of it, is ruled to be illegal or unenforceable by the English Courts, that provision or the relevant part of it shall be treated as having been deleted from this Agreement, without affecting the remainder of that provision or the other provisions of this Agreement, which shall still have full effect.
18.12 Where PSL supplies Equipment and Services to Customer that is not expressly covered by the Order Form, such supply shall be deemed to be governed by the terms and conditions of this Agreement.
18.13 If there is a dispute under this Agreement, and Partner has been unable to resolve the issue to Customer’s satisfaction, Customer may escalate the issue to PSL customer services. If PSL customer services is unable to resolve the issue, this issue will be escalated through PSL’s customer complaints procedure. The Parties shall use the escalation process to its full before taking legal action against the other Party.
18.14 All information that the Parties provide to each other in relation to this Agreement must be accurate and complete and Customer shall promptly inform PSL in writing of all changes to information Customer has provided to PSL, in particular, if Customer intends to stop, stops or has stopped trading, if Customer intends to sell its business, if Customer changes name or if the legal status of Customer’s business changes.